Simplifying the mental health journey

Because accessing care should not be an obstacle to better health

The big picture


Workplace mental health challenges are rising across all industries, with workers demonstrating:

 

32.3%

Increased levels of anxiety and stress

32.3% of adults reported symptoms of anxiety or depression in February 2023¹

Decreased levels of productivity

Worker productivity is declining at the fastest rate in 75 years²

2.6x

Higher turnover rates due to burnout

Employees who say they very often or always experience burnout at work are 2.6x as likely to be actively seeking a different job³

 

 

Meeting the growing demand for easier access to behavioral health services is crucial to driving down the impacts of lost productivity and high turnover rates for any organization.

For employees, finding a trusted mental health provider in a reasonable amount of time and navigating the care process can seem both daunting and confusing.

 

 

 

 

Here's how a typical care journey might look for an employee trying to navigate and access behavioral health support:

1

Michael uses a search engine to locate a mental health provider. He finds a therapist, but they don't accept insurance.

2

After more searching and calling, he locates a therapist who does accept insurance but doesn’t have an appointment for three months. Another therapist has availability, but their office is a long way from Michael's work and home.

3

Still another therapist is close by, but only has appointments on weekday afternoons, which conflicts with Michael's work schedule. After reading discussions online, he isn’t sure whether he needs talk therapy or antidepressants (or both).

4

After weeks with no resolution in sight, Michael gives up. As his burnout worsens, so does his performance at work.

This process can often be long and confusing — and for someone already needing support, it can feel frustrating and fruitless. 

It doesn't have to be.

 

 

 

Moving from burnout to better

Cigna Healthcare is committed to connecting individuals with the behavioral health care they need. Our integrated solutions and programs help provide the right level of support across the health spectrum — offering simple, convenient access to a number of onsite, virtual and digital behavioral health resources. Now let’s explore how Cigna Healthcare behavioral health solutions help make navigating care a simpler journey.

 

A better journey

Sara is a working parent, and has been experiencing increased signs of burnout-related stress since the pandemic. This burnout has resulted in more frequent absences than usual, which is beginning to take its toll on her performance at work. Recently, her spouse and 14-year-old son have started to show signs of anxiety as well. Sara knows she and her family need help, but she’s struggling to learn where to turn for help.

She's connected with a licensed telephonic clinician and is relieved to know she's not alone in experiencing feelings of burnout.

The clinician recommends finding a therapist to talk to and offers to help find a local provider appointment for Sara or to help Sara locate a provider via the online app.

Sara logs into myCigna.com and completes a guided digital assessment.

After completing the assessment, she's able to view available options, which include searching for virtual in-network providers, navigating additional digital tools and resources, and connecting via phone or click-to-chat. Sara uses the click-to-chat feature, and she's connected with a care navigator who listens to her concerns and helps her figure out what options are available to her.

Sara decides to find a therapist on the myCigna app, which considers factors including her age, why she’s seeking therapy, and the type of therapy she’s looking for.

She’s able to select her preference of virtual or in-person care delivery options — and matches with a therapist who has available appointments, right from her mobile phone.

Throughout her journey, Sara's clinical navigator continues to reach out to check on her progress and encourages her to voice any concerns, so she feels supported and connected.

Sara notices that her symptoms gradually begin to improve with therapy, and she becomes more engaged and productive at work

 

 

Easier access, smarter choices

We make the journey to better mental health easier, helping members make smart choices about their health and access the care they need when they need it. With helpful tools and support, employees can more easily find and manage mental health resources, allowing them to perform at their best—both at work and in their personal lives.

 

 

Integrated care drives overall cost savings

With Cigna Healthcare, when patients who are newly diagnosed with a behavioral health condition receive behavioral outpatient treatment, savings are significant:

 

$2,565

savings in medical costs per person among Cigna Healthcare customers in the 15 months post diagnosis4

35%

productivity improvement when depression is addressed5

Offered by Cigna Health and Life Insurance Company.
  1. Nirmita Panchal, Heather Saunders, Robin Rudowitz. “The Implications of COVID-19 for Mental Health and Substance Use.” March 20, 2023. https://www.kff.org/coronavirus-covid-19/issue-brief/the-implications-of-covid-19-for-mental-health-and-substance-use/
  2. Jane Thier. “American worker productivity is declining at the fastest rate in 75 years—and it could see CEOs go to war against WFH.” May 5, 2023. Fortune. https://fortune.com/2023/05/05/remote-work-productivity-5-straight-quarters-decline-gregory-daco/
  3. "Gallup's Perspective on Employee Burnout: Causes and Cures." January 24, 2020. https://www.gallup.com/workplace/282668/employee-burnout-perspective-paper.aspx
  4. Johana Belton, PhD; Carol Quinlan, MPH; Beth Taylor, PhD et al. Dec. 2022. Association of Outpatient Behavioral Health Treatment with Medical and Pharmacy Costs in the First 27 Months Following a New Behavioral Health Diagnosis in the US. Results may vary.
  5. Workplace mental health benefits can reduce sick days, increase productivity—and even provide savings for employers | Fortune Well.

 

Cigna Healthcare provides access to virtual care through a national telehealth provider, MDLive located on myCigna, as part of your health plan. Providers are solely responsible for any treatment provided to their patients. Video chat may not be available in all areas or with all providers. This service is separate from your health plan’s network and may not be available in all areas. Virtual care does not guarantee that a prescription will be written. Refer to plan documents for complete description of virtual care services and costs, including other telehealth/telemedicine benefits. For IL customers a primary care provider referral may be required for specialist virtual visits.

 

© 2025 Cigna Healthcare. All rights reserved.

Disclaimer:

Product availability may vary by location and plan type and is subject to change.  All group insurance policies may contain exclusions, limitations, reduction in benefits, and terms under which the policy may be continued in force or discontinued.  For costs and details of coverage, contact your Cigna Healthcare representative. 

Cigna Healthcare medical products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Connecticut General Life Insurance Company, Evernorth Behavioral Health, Inc., Evernorth Care Solutions, Inc., Express Scripts, Inc., or their affiliates, and HMO or service company subsidiaries of Cigna Health Corporation, including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc. In Utah, medical products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).

Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT.) (CHLIC), Cigna HealthCare of Connecticut, Inc., and Cigna Dental Health, Inc. and its subsidiaries, including Cigna Dental Health Plan of Arizona, Inc., Cigna Dental Health of California, Inc., Cigna Dental Health of Colorado, Inc., Cigna Dental Health of Delaware, Inc., Cigna Dental Health of Florida, Inc., a Prepaid Limited Health Services Organization licensed under Chapter 636, Florida Statutes, Cigna Dental Health of Kansas, Inc. (KS & NE), Cigna Dental Health of Kentucky, Inc. (KY & IL), Cigna Dental Health of Maryland, Inc., Cigna Dental Health of Missouri, Inc., Cigna Dental Health of New Jersey, Inc., Cigna Dental Health of North Carolina, Inc., Cigna Dental Health of Ohio, Inc., Cigna Dental Health of Pennsylvania, Inc., Cigna Dental Health of Texas, Inc., and Cigna Dental Health of Virginia, Inc.  In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT).  CHLIC policy forms: OK –HP-POL899 et al., POL115; OR - HP-POL862 et al., HP-POL121 04-10; TN – HP-POL767/HCDFB-CVR28 et al., HP-POL134/HC-CER17V1 et al.

Cigna Healthcare vision products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT). Cigna Healthcare vision plans are only available to employers who also offer a Cigna Healthcare group medical or dental product to their employees.

Accidental Injury, Critical Illness, and Hospital Care insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT). THESE POLICIES PAY LIMITED BENEFITS ONLY. THEY ARE NOT COMPREHENSIVE HEALTH INSURANCE COVERAGE AND DO NOT COVER ALL MEDICAL EXPENSES. THIS COVERAGE DOES NOT SATISFY THE “MINIMUM ESSENTIAL COVERAGE” OR INDIVIDUAL MANDATE REQUIREMENTS OF THE AFFORDABLE CARE ACT (ACA). THIS COVERAGE IS NOT MEDICAID OR MEDICARE SUPPLEMENT INSURANCE.