Mental health care that's there whenever it's needed

A person lies in bed at night, illuminated by the glow of a smartphone screen. The setting is a dimly lit bedroom, creating a quiet and intimate atmosphere. The focus is on the smartphone and the interaction, emphasizing late-night usage and technology in personal spaces.

From first call to follow-through: real support, at every step

Long wait times, confusing processes, and inconsistent follow-up make it harder for employees to get the mental health support they need—and that can have a lasting impact for both individuals and the workplace. That’s why our model is built around 24/7 access to support, human-led guidance and continuous support that meets people where they are. Our personalized, guided approach brings together fast access, dedicated navigators and care continuity so employees feel supported, not shuffled, through their mental health journey.

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Fast access to care

24/7 access to licensed mental health clinicians, unlimited phone sessions and guided care—virtual or in-person—so employees get the help they need, when and where they need it.

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Personal guidance

From the start, employees are matched with a dedicated Care Navigator who stays with them throughout their journey—helping them find the right provider based on specialty, preferences, culture, language and availability.

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Continued support

Consistent, personalized support with 100% follow-up after every interaction to make sure employees never have to start over or repeat their story.

How our mental health model helps deliver better outcomes

A man wearing a blue button-up shirt is working on a laptop in a dimly lit indoor setting. The scene suggests a nighttime environment with warm lighting and a modern workspace. A gold wristwatch is visible on his left wrist, adding a touch of sophistication.

Real human support

Provider matching is guided by real people—not just algorithms—so employee preferences truly shape the care experience.

 

Continuous care—not just a one-time check-in​

This is not a one-time intake or referral process. Ongoing support from a Care Navigator helps employees stay on track, feel more confident in their care, and make meaningful progress over time.

 

Consistent employee engagement

With consistent, trusted support, employees avoid the setbacks that come from retelling their story or switching providers.

 

Technology that supports—not replaces—human care

Our digital tools help streamline access and engagement, while personal support ensures employees never feel like they’re on their own.

 

A network that reflects your workforce

Access to our broad, inclusive network ensures employees can connect with a provider who aligns with their cultural background, preferred language and unique preferences.

 

    

It’s never too ​late to call us​

See how our licensed mental health clinicians are always there for employees.

Watch our video to learn more.

    

Many mental health care models fall short. Take a closer look at what sets us apart:

 

Standard mental health solutions

  • Delays of weeks or months to get care
  • One-time intake that leaves employees to navigate alone
  • Limited provider options that don’t meet personal needs or preferences
  • Employees forced to repeat their story at every step

Mental health care that's better by design

  • Virtual appointments are often available within days; in-person scheduling supported with Care Navigators
  • Dedicated Care Navigators who stay involved throughout the entire care journey
  • Provider matching based on specialty, culture, language and preferences
  • True continuity of care with familiar, ongoing support

    

Get in touch to start experiencing what better by design means for businesses and employees

    

More ways to better support you

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Disclaimer:

Product availability may vary by location and plan type and is subject to change.  All group insurance policies may contain exclusions, limitations, reduction in benefits, and terms under which the policy may be continued in force or discontinued.  For costs and details of coverage, contact your Cigna Healthcare representative. 

Cigna Healthcare medical products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Connecticut General Life Insurance Company, Evernorth Behavioral Health, Inc., Evernorth Care Solutions, Inc., Express Scripts, Inc., or their affiliates, and HMO or service company subsidiaries of Cigna Health Corporation, including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc., and Cigna HealthCare of Texas, Inc. In Utah, medical products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).

Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT.) (CHLIC), Cigna HealthCare of Connecticut, Inc., and Cigna Dental Health, Inc. and its subsidiaries, including Cigna Dental Health Plan of Arizona, Inc., Cigna Dental Health of California, Inc., Cigna Dental Health of Colorado, Inc., Cigna Dental Health of Delaware, Inc., Cigna Dental Health of Florida, Inc., a Prepaid Limited Health Services Organization licensed under Chapter 636, Florida Statutes, Cigna Dental Health of Kansas, Inc. (KS & NE), Cigna Dental Health of Kentucky, Inc. (KY & IL), Cigna Dental Health of Maryland, Inc., Cigna Dental Health of Missouri, Inc., Cigna Dental Health of New Jersey, Inc., Cigna Dental Health of North Carolina, Inc., Cigna Dental Health of Ohio, Inc., Cigna Dental Health of Pennsylvania, Inc., Cigna Dental Health of Texas, Inc., and Cigna Dental Health of Virginia, Inc.  In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT).  CHLIC policy forms: OK –HP-POL899 et al., POL115; OR - HP-POL862 et al., HP-POL121 04-10; TN – HP-POL767/HCDFB-CVR28 et al., HP-POL134/HC-CER17V1 et al.

Cigna Healthcare vision products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT). Cigna Healthcare vision plans are only available to employers who also offer a Cigna Healthcare group medical or dental product to their employees.

Accidental Injury, Critical Illness, and Hospital Care insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT). THESE POLICIES PAY LIMITED BENEFITS ONLY. THEY ARE NOT COMPREHENSIVE HEALTH INSURANCE COVERAGE AND DO NOT COVER ALL MEDICAL EXPENSES. THIS COVERAGE DOES NOT SATISFY THE “MINIMUM ESSENTIAL COVERAGE” OR INDIVIDUAL MANDATE REQUIREMENTS OF THE AFFORDABLE CARE ACT (ACA). THIS COVERAGE IS NOT MEDICAID OR MEDICARE SUPPLEMENT INSURANCE.